A clear view of the data behind Shows.

Information we handle

• Account and app data. Your account identifier and the shows, episodes, settings, and offline-sync data needed to provide Shows.
• Product analytics. PostHog receives product events such as feature and screen use, along with a pseudonymous analytics identifier and session identifier.
• Session Replay. When analytics capture is enabled, PostHog may record a replay of app interactions to help us understand a problem. Text fields and images are masked by default, and we add masking to sensitive surfaces.
• Surveys and diagnostics. PostHog may process survey responses, application errors, and curated diagnostic logs so we can improve reliability.
• Feedback reports. When you send feedback, we store the category and message you provide. If you choose “Include diagnostics,” we also store safe app and device details plus a PostHog session reference.
• Waitlist signup. When you join the marketing waitlist, we send your email address to Loops to manage launch and TestFlight updates.

How we investigate reliability

Shows sends server-side OpenTelemetry traces and structured logs to PostHog. These records describe request handling, application operations, database work, and outbound service calls. They help us find failures and performance problems.

We use a request ID and, when ongoing analytics capture is enabled, a PostHog session reference to correlate app activity with server activity. If you choose “Include diagnostics” on a feedback report, that report can retain the session reference for investigation. These values are never used to authenticate you. Feedback messages, authorization values, request bodies, SQL parameters, and secrets are not added to traces or logs.

Why we use this information

We use it to operate and secure Shows, synchronize your data, respond to feedback, understand feature use, diagnose errors, improve performance, and plan product changes. We do not sell personal information or use Session Replay to make decisions with legal or similarly significant effects.

Service providers

PostHog processes analytics, Session Replay, surveys, diagnostics, and OpenTelemetry observability data on our behalf. Loops processes waitlist email addresses and email delivery on our behalf. We also use service providers to host Shows and store the data needed to operate the service. Those providers may process information only to provide their services to us and as required by law.

Your choices and controls

• In Shows, open Settings → Analytics & Diagnostics to turn analytics capture off or back on. Turning it off stops new client capture and resets the local analytics identity; it does not retroactively remove data already received by our providers.
• In Settings → Send Feedback, the “Include diagnostics” switch is off by default. You can send feedback without sending the extra diagnostic metadata or session reference.
• You can delete your account from Shows. This removes account-linked service data, including feedback reports, subject to necessary security, backup, and legal obligations.
• Use the unsubscribe link in a waitlist email to stop receiving marketing updates.

Retention and deletion

We retain information for as long as needed to provide Shows, investigate reliability and feedback, meet legal obligations, and resolve disputes. Account deletion removes account-linked records from the active service database. Backup and processor deletion may complete later under their operational schedules.

Exact retention periods for PostHog data, production logs, backups, and deleted-account records are operational settings that will be published here once confirmed.

Contact and changes

For privacy questions, requests, or concerns, use Settings → Send Feedback in Shows and identify the request as privacy-related. We will update this page before material changes take effect.